Key Information

SEND, Medical and Pastoral

At TWGSB the following three separate areas of the school are combined to form an inclusive model. These are:

  • SEND (Special Educational Needs and Disability)
  • Medical
  • Pastoral (Including Behaviour)

An inclusive model enables better communication in school and with home, as well as wraparound support for your child both academically and pastorally.

Our highly experienced and effective pastoral staff are allocated to the following Key Stages:

Key Stage 3 – Ms S Mooney Based in Student Services
Key Stage 4  – Mrs W Davy

These members of staff are responsible for pastoral, medical and first aid incidents. The pastoral support offices are open 08:45–15:30 Monday–Friday.

Daily concerns about your child’s progress and well-being should be mentioned to the form tutor in the first instance.

We understand that there can be many challenges facing teenagers and their parents, both at home and at school. The pastoral team assists with ongoing pastoral and medical support, any concerns of a sensitive nature, including child protection issues, and with counselling provision. Students are aware that they can visit Student Services (next to Main Reception at the Tunbridge Wells Campus) if they wish to speak to a member of the pastoral team. Parents with any concerns should contact us as we have a range of support services that we can offer and recommend.


Contemporary issues facing teenagers may include:

Family break-up Friendship/Relationship issues
Drugs and Alcohol Exam Stress
Long-term illness Bereavement
School transition Cyberbullying
Self-harming, Low self-esteem Other mental health condition

All support and discussion is offered in a sensitive and discreet manner.

We recognise the value of early help and within school we have a tiered structure of support to enable students to access swift and appropriate assistance. We are able to offer appointments involving peer and pastoral mentoring, pastoral talks, counselling and emotional intelligence coaching. Pupils may be referred for assessment via the Head of Year, parents or the students themselves before being allocated a substructure of care. We are also able to refer to various external KCC agencies.

The school counselling service offers weekly sessions for students, both during school hours and after school. Counselling is person-centred and non-judgemental. All information discussed during an appointment will remain confidential between the student and the counselling service, unless it relates to a child protection issue (see the school’s Child Protection Policy). Brief confidential notes are kept by the counsellor, and a weekly appointment log is kept securely by the service. Students are made aware of the staff involved in their care. Attendance at any counselling appointment is voluntary, and pupils may withdraw at any time.

Our full-time ‘happy you coach’ supports our students to be the best versions of themselves. Emotional intelligence coaching is a valuable part of our support structure and covers issues such as behaviour choices and the emotions that drive them, motivation and learning confidence, and strategies to promote emotional resiliency. The coaching is high support and high challenge, and fully engages parents and carers in the process. More information can be found at

We are also involved in providing support for vulnerable students through close involvement with various school clubs such as Young Carers, and through Sixth Form mentoring and peer counselling.

The pastoral team is responsible for, an electronic version of a worry box, which provides a discreet opportunity for students to express any worries (small or large and on any matter) without needing to be face to face.


Doris is our school therapy dog and a very important member of the Inclusion Team. Often found in Inclusion, she is fond of a tummy rub and a gravy bone. Many students and staff agree that some time with Doris will lift their mood and support their well-being.


Please note that our school policy is that pupils with diarrhoea and/or vomiting should be kept off school until at least 48 hours after the last episode. In most cases pupils will recover without any treatment, but if symptoms persist, please consult your GP.

Any student with an ongoing diagnosed medical condition is required to have an individual care plan, drawn up by their parent or carer and discussed with Mrs Jones, our Medical Officer ( Please contact her to discuss arrangements.

The school is not able to provide medication to students with headaches and the like. Many headaches can be avoided by sufficient hydration and correct diet. The school provides water fountains and students are encouraged to bring water bottles to school, which may be refilled during breaks. However, for students diagnosed with migraines please contact Mrs Jones to discuss a care plan.

If your child requires medication while in school, please complete the relevant medical form below and return with the medicine. No medicines are allowed in school without the prior knowledge of the Medical Officer. Medicines should be handed into the Medical Officer on arrival at school and should not be carried about school in your child's bag unless your child has a life-threating diagnosis i.e. asthma, diabetes, or requires an EpiPen.

If your child is required to take medication daily for an ongoing medical diagnosis, please complete the Daily use – Stored Medicine Registration Form (i.e. controlled medicines for ADHD, epilepsy).

If your child takes medication on an occasional basis, please complete the Occasional use – Stored Medicine Registration Form (e.g. paracetamol, ibuprofen, antihistamines).

Please provide the minimum quantity of medication necessary. Where possible, medication should be taken out of school hours to avoid disruption to your child’s school day. If your child has asthma, diabetes or requires an EpiPen, he/she must carry medication with him/her at all times. We also require a named spare for the school to store in case the original is lost or damaged.

It is the parent’s responsibility to notify the school of any changes to their child’s medical condition or medication, and to replace out-of-date medicines stored by the school. Any medication that is no longer needed or expired will be sent home via the student unless expressly requested by a parent/carer. The medical information you provide will be taken to the hospital with your son/daughter should the need arise, so it is imperative that our records are up to date.

Students who feel unwell during the school day should go to the Medical Officer who will assess them. A decision will be made as to whether the child requires to go home and a parent will be called. Children will be signed out as sick ONLY if they have visited the Medical Officer.

Contact us

Mrs Anna Withers, Director of Inclusion

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